Cancellation & Refunds

 Cancellation Terms

1. • Notification: If You would like to cancel your Tour Contract any time before the start date of your trip, You are requested to send an email to the concerned representative at Chetak Travels
   • Effective date: The date of cancellation is the date on which the Company receives your email (India time)
   • Refund policy: The Company generally follows the below terms:
     • For cancellations made 90 or more days prior to the start date of the trip 20% of the contractual value of the trip will be charged
     • For cancellations made 89-20 days prior to the start date of the trip 50% of the contractual value of the trip will be charged
     • For cancellations made 19-8 days prior to the start date of the trip 80% of the value of the trip will be charged
     • For cancellations made 7 days or less prior to the start date of the tour 100% of the value of the trip will be charged
     • After start of your trip, any shortening / unused portion of trip will not be refunded
     • All international/domestic flights booked through Chetak Travels, will attract the cancellation /refunds rules specific to your airlines and may differ from the above. 

2. Cancellation due to a “Force Majeure Event” (Circumstances Beyond Control of The Company)

   • Force Majeure Event: An event that is an act of God that is related to weather conditions, floods, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, epidemics or any other causes beyond The Company’s control (“Force Majeure Event”).
   • The Company shall not be responsible to You for any loss, injury or damage to person, property, changes in tour itinerary, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any Force Majeure Event
   • In the event of a Force Majeure Event, either You or the Company may choose to terminate the Tour Contract. On termination of the Tour Contract as specified in this clause, The Company, where possible, will make a commercially reasonable effort to refund the relevant amount paid by You, less the amount already spent on You by the Company during the tour and any other non-refundable fees and charges.
   • Please note that the Company shall not be obligated to and does not guarantee that You shall receive a refund.
   • The Company’s intention is to work in the best interests of both parties to arrive at a fair solution

3. Refund Policy

   • The Company shall aim to refund any applicable amount within forty-five (45) days of the receipt of the request/instruction to cancel or change the tour.
   • The refund period may also be subject to change based on any Government regulations regarding the outflow of foreign currency outside of India. 
     • The Company shall aim to refund any applicable amount within forty-five (45) days of the receipt of the request/instruction to cancel or change the tour.
     • The refund period may also be subject to change based on any Government regulations regarding the outflow of foreign currency outside of India.